Top Headaches Property Managers Have with Gate/Security Companies

1. Slow Response Times

“It takes days just to get a call back.” Managers deal with residents complaining immediately when gates malfunction. When a gate company doesn’t respond quickly, it puts all the pressure on the manager — who looks bad even though it’s not their fault.

How SSI solves it: 

We prioritize community access issues with same-day/next-day communication and clear timelines for service and repairs.

2. Unclear Communication

“No one tells me what’s going on.” Many companies fail to explain what was done, what’s needed next, or what caused the issue — leaving the manager to guess.

How SSI solves it: 

We document every service visit with simple notes, photos, and recommendations so you always know the status and next steps.

3. Temporary Fixes Instead of Real Solutions

“They keep patching it instead of fixing it.” Some vendors do quick repairs to close tickets instead of addressing root problems — causing repeat failures and more calls.

How SSI solves it: 

We diagnose the underlying issue first and give clear options for a lasting fix versus a short-term repair, so you can make the right decision for your budget.

4. Lack of Parts or Inventory

“They always have to order parts.” Common models or brands are often out of stock, keeping gates down for days or weeks.

How SSI solves it: 

We stock parts for most common gate operators, access systems and camera repairs (LiftMaster, DoorKing, Viking, PDK, etc.) to minimize downtime.

5. No Preventive Maintenance

“They only show up when something breaks.” Without a routine service plan, gates wear faster and cause more resident frustration.

How SSI solves it: 

We offer preventive maintenance programs that keep systems running smoothly and catch issues before they turn into service emergencies.

6. Lack of Professionalism Onsite

“They send whoever’s available.” Property managers want techs who respect the community, communicate clearly, and represent the property well.

How SSI solves it:

Our technicians arrive uniformed, courteous, and prepared — every visit is handled professionally from arrival to closeout.

👉 Schedule a Free Site Evaluation and see how SSI can improve your installation/service experience.